at starbucks

in this scene I've already ordered my beverage and I'm just observing while I wait for my drink:

starbucks worker: hi, how can I help you?
customer: I would like a brewed coffee
starbucks worker: Sorry, but our brewer is broken. Can I get you an Americano?
customer: I would like a brewed coffee.
starbucks worker: Sorry, but our brewer is broken. Can I get you an Americano?
customer: just give me whatever you are brewing today.
starbucks worker: (looking confused) we don't have any. would you like an americano?
customer still doesn't get it.
bonnie: (i turn to the customer) their brewer is broken. there is no coffee.
customer: what?!!!!! so what are you trying to sell me?! Instant coffee???
starbucks worker: no, it's an americano.
customer: instant coffee???!! you're selling me instant coffee?!
starbucks: no, it's an americano. that means it is espresso and water.
customer: what are you trying to sell me?! This is starbucks and you can't sell me coffee?!! This is retarded. I can't believe this.
(customer walks off disgruntled.)
bonnie: (turning to starbucks work) I'm sorry you had to go through that.

now, the disgruntled customer had a good point...I mean, it is starbucks and they should have coffee. But stuff happens. The brewer broke and they were in the midst of fixing it.

i'm trying to take the "stuff happens" approach right now as I wait for my flight, which is delayed. pray that i make my connecting flight to korea!